From bra straps, zips and Velcro fasteners to safety and heavy-duty belts: almost everyone in the world has come into contact with products created by Jakob Müller technology. Since 1887, the proud Swiss company with headquarters in Frick has been developing and producing technology solutions for the ribbon and narrow fabric industry. More important than ever is the quality of the IT for the 11 locations on four continents with 1,000 employees and an immense number of applications. To be able to concentrate on the core tasks, Jakob Müller uses Managed Services from ITpoint.
Our aim is to provide high-quality IT services with a lean organization. And that means services that optimally support our business and our processes.Michael Stöckli, CIO Jakob Müller AG
Not quite as simple, with 100 applications and 630 IT users. Above all because at some Jakob Müller locations the sun always shines when it’s dark in Switzerland. Ballast had to be removed and a partial outsourcing of the IT infrastructure was considered. Four points in particular spoke in favour of this:
In an intensive evaluation phase, Jakob Müller examined the concepts of various service providers – and finally decided on a partnership with ITpoint. CIO Stöckli comments: “In addition to the competitive prices, we liked ITpoint’s managed services model because, although it is based on standards, it is flexible enough to meet our sometimes special requirements. In fact, ITpoint’s service model provides infrastructure, software and operational services according to ISO 20000 standards, but is extremely modular and even leaves the customer the freedom to choose the cloud model (private, hybrid, shared). The cooperation between Jakob Müller and ITpoint developed over two phases after the decision was made:
And how did the migration go? “If we hadn’t informed our users that they were now accessing the ITpoint cloud, they wouldn’t have known anything about it. Everything went completely smoothly,” says Michael Stöckli.
Jakob-Müller’s overall responsibility for IT infrastructure is now limited to smaller installations in the branch offices, the company network, applications and user support. ITpoint provides the core infrastructure as a managed service from the data center:
Jakob Müller thus obtains a large part of the data center infrastructure as a service from the completely redundant cloud environment of ITpoint. All systems are permanently monitored. ITpoint’s service desk is available to Jakob Müller IT around the clock.
The main benefit for Jakob Müller lies in the “Business-IT”
At Jakob Müller, a lean IT team of 14 people now operates out of Switzerland into the world and can largely concentrate on what CIO Michael Stöckli sees as the core tasks: “With its managed services model, ITpoint enables us to focus on support and consulting for users, software and processes. This is where we can add real value with our knowledge of Jakob Müller processes. Operating the basic data center infrastructure would only distract us from this and unnecessarily inflate the IT organization”.
So the main benefit of the partnership for Jakob Müller is the focus on business. In addition, the cooperation has made it possible to flatten upcoming investments in infrastructure. Today, Jakob Müller purchases IT infrastructure and operations in the right dose at a moderate, predictable monthly price. Furthermore, the outsourcing also eliminated the headache that the closure of the Möhlin site had caused the Jakob Müller IT team.
Overall, CIO Stöckli draws a positive balance: “The decision to choose ITpoint as our IT partner was absolutely right. We can rely on ITpoint and especially appreciate the cooperation on a partnership level. Together with our colleagues at ITpoint, we always find a solution that is tailored to our requirements”.
Advantages for Jakob Müller
About Jakob Müller
More than 1,000 employees on four continents work for the company worldwide. The network of representatives covers 60 countries. Müller products stand for performance, quality and safety. The commitment to the greatest possible customer benefit is reflected in perfect service – from technical support and individual training to prompt spare parts service. With its product portfolio Jakob Müller AG covers all needs of the tape and narrow text industry. From warping the yarn to the finished fabric, knitted fabric or textile labels, everything from one source.
Contact me now for an exchange. I look forward to meeting you!