managed services itpoint

Fitness regimen for your IT organisation

Improving continuously.
Well organised best practices.

That's ITpoint.
Trusted IT for Business

IT service management standards benefit one and all

The closer and more comprehensively business processes become interlinked with IT, the more important it becomes to align the IT organisation with best practices. "IT service management" (ITSM) enables you to bundle the activities of your IT organisation in reliable IT services and to ensure their reliability in accordance with quality agreements concluded with your internal or external customers. Thus, an ITSM system supports the transition of information technology to customer and service orientation.

ITIL, ITSM and ISO 20000

ITIL is the best practice guideline and the de-facto standard for IT service management. ITpoint actively implements the ISO 20000 standard on this basis. ISO 20000 defines the basic scaffolding for processes that an enterprise must establish in order to provide and manage IT services of a defined quality.

The Service Management Forum Switzerland (SMFS) presented an award to the IT service management model ITpoint 2020 in the autumn of 2018. Read the report »

Service management from ITpoint

ITPoint 2020 ITSM s

Your benefits with a service management system

All packages offer a choice between two service levels:

  • Save costs and time with a process-oriented approach
  • Increase service quality for internal and external stakeholders
  • Minimise risks through error reduction and continuously assured functionality
  • Calculate management processes more effectively thanks to standardisation, e.g. for change, problem and incident management

Our knowledge for you

  • We have operated an ISO 20000-certified service management system for a number of years and will be pleased to share our knowledge and experience with you
  • From process modelling to the development of an effective service organisation – we are very much at your side in actual practice
  • You will receive the service management system free of charge when you use our ORIA Prime Managed Services

Our strategic service management partners

Armin Bueler

Want to get rid of IT worries?

Contact us for more information.
Armin Büeler
+41 41 798 80 63
armin.bueeler@itpoint.ch