IT service management standards benefit one and all
The closer and more comprehensively business processes become interlinked with IT, the more important it becomes to align the IT organisation with best practices. "IT service management" (ITSM) enables you to bundle the activities of your IT organisation in reliable IT services and to ensure their reliability in accordance with quality agreements concluded with your internal or external customers. Thus, an ITSM system supports the transition of information technology to customer and service orientation.
In addition to the definition of ITSM objectives, ISO 20000 also specifies, for example, key figures on customer satisfaction, availability of IT services, IT security measures or capacities.
The constant monitoring of these indicators and the associated ongoing improvement process of ITSM is the core element of ISO 20000.
ISO 27001 is an international standard for information security in private, public or non-profit organizations. It describes the requirements for setting up, implementing, operating and optimizing a documented information security management system.
In addition to the information security management system, ISO 27001 deals with the analysis and handling of information security risks. Within the framework of the requirements described, values and value chains are protected by selecting the appropriate security mechanisms.
Our strategic service management partners
Glenfis: Service Management Service Partnership
Plain IT: Service Management Service Partnership