managed services itpoint

Fitness regimen for your IT organisation

Improving continuously.
Well organised best practices.

That's ITpoint.
Trusted IT for Business

IT service management standards benefit one and all

The closer and more comprehensively business processes become interlinked with IT, the more important it becomes to align the IT organisation with best practices. "IT service management" (ITSM) enables you to bundle the activities of your IT organisation in reliable IT services and to ensure their reliability in accordance with quality agreements concluded with your internal or external customers. Thus, an ITSM system supports the transition of information technology to customer and service orientation.

Service management from ITpoint

ITPoint 2020 ITSM s

Your benefits with a service management system

All packages offer a choice between two service levels:

  • Save costs and time with a process-oriented approach
  • Increase service quality for internal and external stakeholders
  • Minimise risks through error reduction and continuously assured functionality
  • Calculate management processes more effectively thanks to standardisation, e.g. for change, problem and incident management

Our certifications

ISO/IEC 20000
In addition to the definition of ITSM objectives, ISO 20000 also specifies, for example, key figures on customer satisfaction, availability of IT services, IT security measures or capacities.

ISO20000 Zertifikat SQS DE

The constant monitoring of these indicators and the associated ongoing improvement process of ITSM is the core element of ISO 20000.


ISO/IEC 27001
ISO 27001 is an international standard for information security in private, public or non-profit organizations. It describes the requirements for setting up, implementing, operating and optimizing a documented information security management system.

ISO 27001 itpoint

In addition to the information security management system, ISO 27001 deals with the analysis and handling of information security risks. Within the framework of the requirements described, values and value chains are protected by selecting the appropriate security mechanisms.

Our strategic service management partners

Armin Bueler

Want to get rid of IT worries?

Contact us for more information.
Armin Büeler
+41 41 798 80 63
armin.bueeler@itpoint.ch